Welcome to CATALYSTX TECHNOLOGY PTE. LTD. (hereinafter referred to as "we", "us", or "the Company"). This Privacy Policy is meticulously crafted to comprehensively and transparently explain how we manage your personal data throughout your interaction with our casual gaming services. It encompasses every aspect, from the collection methods to the storage, protection, and usage of your information, along with the rights and choices you have regarding your data. Before using our services, please take the time to read this policy carefully. By accessing or using our services, you signify your awareness of and consent to the practices detailed herein.
I. Data Collection
At CATALYSTX TECHNOLOGY PTE. LTD., we are unwaveringly dedicated to delivering gaming experiences that are not only exceptional but also highly personalized to meet your unique preferences. To achieve this, we collect various types of information at different touchpoints during your engagement with our games. This data collection serves multiple purposes, including enhancing service functionality, refining service quality, and tailoring the gaming experience to your specific tastes. The information we gather includes personal details, game - related data, automatically generated technical data, and information sourced from third - parties under specific circumstances.
(I) Personal Details
Creating a secure and personalized gaming environment is our top priority, and to that end, we collect specific personal details at various stages, such as when you register for an account, make in - game purchases, participate in exclusive events, or reach out to our support team. These details are of utmost importance as they enable us to accurately identify you and manage your account effectively.
Collected Information: When you create an account with us, we may collect fundamental information like your name, which helps us personalize your gaming experience further. Your email address is also collected, serving as a crucial communication channel for important account - related information, game updates, and security alerts. We also gather your date of birth and gender, which are used to ensure age - appropriate content recommendations and to better understand our player demographics. Additionally, if you choose to make in - game purchases, we collect payment information such as credit card details or payment account numbers. This data is encrypted and stored securely to protect your financial information. You have the option to log in through third - party social media platforms like Facebook or Google. When you do, based on the permissions you grant, we may access publicly available information from these platforms. This could include your profile picture, which adds a personal touch to your in - game presence, your nickname for easy identification among friends, and your friend list. The friend list integration allows for a more social gaming experience, such as inviting friends to play together or competing in leaderboards.
Purpose of Collection: The personal details we collect play a multifaceted role. They are primarily used to establish and maintain your gaming account. This means we can provide you with dedicated customer support, addressing any issues or concerns you may have promptly. When it comes to in - game transactions, these details ensure smooth and secure processing. We can also send you important notifications, such as game updates that introduce new features or levels, security alerts to protect your account from potential threats, and event reminders for special in - game activities. Moreover, by analyzing your age, gender, and gaming history, we can personalize your gaming experience. For example, if we notice that you're a fan of a particular genre based on your past gameplay, we can recommend new games or in - game items within that genre. We are committed to privacy protection and only collect the data that is essential for providing and enhancing our services.
(II) Game - Related Data
To continuously improve our services and provide you with a gaming experience that evolves with your needs, we collect data about your in - game activities. Analyzing this data gives us valuable insights into how you interact with our games, allowing us to optimize game mechanics and offer more relevant content.
Collected Information: We keep a close eye on your game progress, including the levels you've completed and the scores you've achieved. This helps us calibrate your match level and provide appropriate challenges. The time you spend playing is also recorded, as it gives us an idea of your engagement with the game. Unlocked achievements showcase your accomplishments within the game, and we use this data to offer you rewards or suggest new challenges. Interactions with other players are an important part of the gaming experience, so we collect data on chat messages, trading activities, and team participation. This data helps us foster a healthy gaming community and improve social features. Your purchase history is also tracked, which enables us to offer you personalized deals on in - game items or recommend items that complement your previous purchases. Additionally, we monitor frequently used game features to understand which aspects of the game you enjoy the most. We also record the challenges you attempt and your responses to in - game events, such as how you react to limited - time promotions or new game modes.
Purpose of Collection: Our ultimate goal is to provide you with personalized gaming content. For instance, if you frequently play a specific game mode, we can analyze your performance in that mode and recommend similar or more advanced modes that you might enjoy. By closely examining your performance data, we can adjust the game's difficulty level. If we notice that you're breezing through levels too easily, we can increase the challenge, and if you're struggling, we can offer assistance or adjust the difficulty to ensure the game remains both challenging and enjoyable. This data also helps us monitor the overall progress of the game and its players. We can use it to offer targeted advertising or promotions. For example, if we see that you're having difficulty with a particular level, we might offer you a power - up item at a discounted price. Moreover, the data is invaluable for enhancing game performance. We can identify areas of the game that cause glitches or performance issues based on your usage patterns and work on fixing them, thereby improving the overall experience for all users.
(III) Automatically Generated Technical Data
As you navigate through our gaming services, we automatically collect certain technical data using a variety of advanced technologies. This data is crucial for ensuring the smooth operation of our services, analyzing trends, and monitoring usage patterns.
Collected Information: We collect your IP address, which helps us identify your general location and is used for security purposes, such as detecting and preventing unauthorized access. Device identifiers, like the IMEI for mobile devices or the MAC address for network devices, are also collected. These identifiers assist in uniquely identifying your device, which is useful for providing device - specific optimizations. We record your browser type, operating system details (including the version and language settings), and browser language. This information helps us ensure that our games and services are compatible with your device and provide a seamless experience. Screen resolution data is collected to optimize the visual display of our games for your device. Browsing activity details, such as the pages you visit within our platform, the time spent on each page, the links you click, and the frequency of your actions, are also logged. Additionally, we record the start and stop times of games to analyze your gaming sessions.
Purpose of Collection: This data is mainly used for technical support. When you encounter a game - related problem, such as a crash or a performance issue, we can use this information to diagnose the root cause. For example, if multiple users with a particular device and browser combination are experiencing the same problem, we can focus on optimizing our game for that specific setup. It also ensures that all service functions operate correctly. By monitoring usage patterns, we can detect potential issues in advance, such as server - side problems or device compatibility issues. For instance, if we notice a sudden increase in error rates from a specific device type, we can proactively investigate and resolve the issue. Additionally, we use this information to optimize the performance of our website and games. If we find that a large number of users on a particular device experience lag, we can allocate resources to optimize the game for that device. The data also provides insights into player habits, which is valuable for improving our marketing strategies. We can understand which features are most popular among different user groups and target our marketing efforts accordingly. Moreover, it helps us detect security threats. Unusual browsing activities or access patterns can be flagged, and appropriate security measures can be taken to protect your account and our services.
(IV) Third - Party Information
Our services are designed to integrate with various third - party platforms to enhance your gaming experience. These platforms include payment gateways, social media networks, analytics providers, and advertising partners. Each of these third - parties collects additional information from you in accordance with their own privacy policies.
Purpose of Integration: Connecting with social media platforms like Facebook or Twitter offers several benefits. It allows you to easily share your gaming achievements with your friends, adding a social element to the gaming experience. You can brag about your high scores, newly unlocked levels, or rare in - game items, which not only promotes a sense of community but also encourages healthy competition. Third - party analytics providers play a crucial role in helping us understand your interaction with our games in greater detail. They use advanced analytics tools to analyze the data we share with them, providing us with in - depth insights that we can use to improve our services. Advertising partners are another important part of our ecosystem. They help us deliver relevant ads to you, both within and outside the game. These ads are targeted based on your gaming preferences, browsing history, and other data we share with them. This ensures that you see ads for products or services that you might actually be interested in, rather than random and irrelevant advertisements. We are extremely cautious when selecting and screening these partners. We ensure that they adhere to strict privacy and security standards. We also have comprehensive agreements in place to protect your information and ensure that the data is used only for the specified purposes.
II. Data Usage
The information we collect is harnessed in multiple ways to enhance your gaming experience, customize content to your preferences, and ensure you have access to the latest features and updates. Additionally, your data plays a vital role in maintaining game security, displaying relevant advertisements, and ensuring our compliance with legal obligations.
(I) Service Provision and Improvement
Your personal information and game data are the cornerstones of providing a personalized gaming experience that is tailored to your unique needs and preferences.
Processing Method: We use a sophisticated algorithmic approach to analyze your data. For example, if we notice that you have a preference for role - playing games based on your past gameplay and purchases, we'll scour our game library and recommend new role - playing games or in - game expansions that you might love. We also take into account your playing style. If you're a strategic player who likes to plan and execute long - term strategies, we'll suggest in - game items or features that complement this style, such as advanced planning tools or unique character abilities. To optimize performance, we conduct in - depth data analysis. If a particular area of the game, like a crowded marketplace in a virtual world, is causing performance issues for many players, we'll focus on optimizing that area. This could involve reducing the graphical load, improving server - side processing, or streamlining the code to ensure a smoother experience.
Benefits for You: By customizing the game to your preferences, you'll find yourself in a gaming environment that feels like it's made just for you. You'll be exposed to content that truly interests you, whether it's a new game mode that aligns with your favorite genre or an in - game item that enhances your playing style. This not only makes the gaming experience more enjoyable but also more fulfilling. The game will run more smoothly, with fewer technical glitches. You won't have to worry about frustrating lags or freezes during crucial moments. Additionally, you'll benefit from new features and improvements that are directly based on the analysis of usage data. For example, if many players request a particular feature, like a new character customization option, we'll develop and implement it, and you'll be among the first to enjoy it.
(II) Advertising and Marketing
Your data enables us to display advertisements and promotions that are highly relevant to your interests, both within the game and across other digital platforms.
Processing Method: We employ state - of - the - art analytics tools and machine - learning algorithms to analyze your personal information, game data, and browsing history. These tools can identify patterns and correlations in your behavior, allowing us to create detailed user profiles. Based on these profiles, we can target you with advertisements and promotional content that are tailored to your specific interests. For example, if you frequently play a certain type of game and have shown an interest in in - game currency purchases, we might show you ads for special deals on in - game currency or new games that offer similar gameplay experiences.
Benefits for You: Instead of being bombarded with random and irrelevant ads, you'll receive customized offers and advertisements that match your gaming style and preferences. This makes the advertising experience less intrusive and more engaging. You might discover new games or in - game items that you never knew existed but that you're likely to love. If you don't wish to receive personalized ads, you have the option to opt out. You can do this through in - game settings, where you can easily toggle off personalized advertising, or by using the unsubscribe links provided in promotional emails.
(III) Game Security
Maintaining the fairness and security of our gaming environment is of utmost importance. To achieve this, we use the collected information for comprehensive security monitoring and risk assessment.
Processing Method: We use advanced machine - learning algorithms to analyze game behavior data, login information, and device details. These algorithms are trained to recognize normal and abnormal patterns of behavior. For example, if a player suddenly logs in from a location far from their usual area and attempts to perform unusual in - game actions, such as making a large number of high - value in - game purchases or accessing restricted areas of the game, our security system will flag this as a potential security threat. We also monitor for patterns that indicate cheating, such as unusually high scores or rapid progress through difficult levels without any signs of struggle.
Benefits for You: By actively monitoring for security threats, we protect your account from unauthorized access. This means that your personal information and hard - earned game progress are safeguarded. You can play with peace of mind, knowing that we're constantly working to ensure a fair and secure gaming environment. In a secure environment, you can fully enjoy the game without worrying about cheaters ruining the experience. It also contributes to the overall health of the gaming community, as everyone can compete on a level playing field.
(IV) Legal Compliance
We are committed to operating our business in full compliance with all applicable laws and regulations. To this end, we use your information in a manner that aligns with these legal requirements.
Processing Method: We have a dedicated legal and compliance team that ensures all data collection and processing activities adhere to relevant data protection laws. This includes obtaining your consent when necessary. For example, if we plan to use your data for a new purpose that is not covered in our existing privacy policy, we'll seek your explicit consent. We also implement appropriate security measures to protect your data. This could involve using encryption to safeguard your personal and financial information, conducting regular security audits to identify and address potential vulnerabilities, and training our staff on data protection best practices.
Benefits for You: When you use our services, you can have complete confidence that your information is being handled legally and responsibly. You don't have to worry about your data being misused or shared without your consent. This legal compliance also provides you with certain rights, such as the right to access, update, or delete your data, which we'll discuss in more detail later in this policy.
III. Data Storage and Protection
We understand the importance of keeping your data secure and protected from unauthorized access, loss, or misuse. That's why we have implemented a comprehensive set of measures to ensure the safety of your information.
(I) Data Storage
Your personal information and game data are stored on highly secure servers that are protected by industry - standard encryption protocols and strict access control measures.
Storage Location: Our data is stored in multiple secure data centers located in different regions. These data centers are equipped with state - of - the - art physical and digital security measures. The physical security includes 24/7 surveillance, access control systems that require multiple forms of authentication, and environmental controls to ensure the proper functioning of the servers. The digital security features include firewalls, intrusion detection systems, and regular security updates to protect against the latest threats. By storing data in multiple regions, we not only ensure redundancy in case of a disaster in one location but also comply with local data storage regulations.
(II) Data Retention
We retain your personal data for the period necessary to achieve the purposes stated in this Privacy Policy or as required by law. Typically, the data retention period is 3 - 5 years.
Deletion Method: If you wish to request the deletion of your personal data, you can easily do so by contacting our customer support team. We have a dedicated process in place to handle such requests. First, we will verify your identity to ensure that only you, the rightful owner of the data, can request its deletion. This verification process may involve sending a confirmation link to your registered email address or asking you to provide additional authentication information. Once your identity is verified, we will initiate the deletion process. We will ensure that all your personal data is permanently removed from our servers and any associated backup systems.
(III) Data Security
We employ a multi - layer approach to data security, including strong encryption, firewalls, and regular security audits.
Encryption: We use advanced encryption algorithms to protect your data both at rest and in transit. When you enter your personal information, such as your password or payment details, it is encrypted before being transmitted over the internet. Once stored on our servers, the data remains encrypted, making it extremely difficult for unauthorized parties to access.
Firewalls: Our firewalls act as a barrier between our internal network and the external internet. They monitor and control incoming and outgoing network traffic, blocking any unauthorized access attempts. We regularly update and configure our firewalls to adapt to new threats.
Security Audits: We conduct regular security audits, both internally and by third - party experts. These audits help us identify any potential vulnerabilities in our systems and take corrective action promptly. We also stay updated on the latest security threats and industry best practices to ensure that our security measures are always up - to - date. However, it's important to note that no system can be completely secure. That's why we also encourage you to take steps to protect your own data, such as using strong passwords, avoiding sharing your account information with others, and keeping your devices updated with the latest security patches.
(IV) Legal Compliance and Security
In certain situations, we may disclose your data when required by law or to protect our legitimate rights and interests.
Legal Requirements: If we receive a valid legal request, such as a subpoena or a court order, we are obligated to comply and disclose the relevant data. However, we will always make sure that the request is legitimate and that we protect your privacy to the fullest extent possible within the bounds of the law. We will review each request carefully, seeking legal advice if necessary, to ensure that only the minimum amount of data required is disclosed.
Protecting Legitimate Interests: In some cases, we may disclose your data to protect our legitimate business interests. For example, if we suspect that there has been unauthorized access to our systems, fraud, or a violation of our terms of service, we may share your data with relevant parties, such as law enforcement agencies or our legal advisors. This is done to safeguard the integrity of our services, protect other users, and ensure the continued operation of our business.
IV. Your Rights and Choices
You have several important rights regarding your personal data, and we are committed to ensuring that you can exercise these rights easily.
(I) Access and Update
You can access and review your personal details at any time through in - game account settings. There, you'll find a dedicated section where all the information we have on file about you is presented in an organized manner. If you notice any inaccuracies or if you simply want to update your information, such as changing your email address or adding a new payment method, you can do so directly. In case you encounter any difficulties or if the in - game settings don't cover all your needs, you can also contact our customer support team. They are trained to handle such requests promptly and will guide you through the process of accessing or updating your data.
(II) Account Deletion
If you decide that you no longer wish to use our services, you have the option to delete your account. However, it's important to be aware that deleting your account will result in the permanent loss of all your game progress, including completed levels, scores, and achievements. Additionally, any purchased content, such as in - game items or virtual currency, will also be lost. When you initiate the account deletion process, we will first send you a confirmation message to ensure that you understand the consequences. Once we receive your final confirmation, we will securely delete all your associated data from our servers.
(III) Data Portability and Correction
You have the right to request a copy of your personal data in a commonly used and machine - readable format. This can be useful if you want to transfer your data to another service or simply keep a backup for your records. To make this request, you can either use a specific form available in the in - game settings or contact our customer support team. Along with data portability, if you believe that any of your personal data we hold is inaccurate, you can request a correction. We will review your request and make the necessary changes to ensure the accuracy of your data.
(IV) Restriction of Data Processing
Under certain circumstances, you can request that we restrict the processing of your data. For example, if you are disputing the accuracy of your data and are waiting for us to verify and correct it, you can ask us to limit how we use that data in the meantime. Another situation could be if you object to the processing of your data based on our legitimate interests, but we haven't yet resolved the issue. In such cases, we will stop any non - essential processing of your data until the matter is resolved.
(V) Objection to Data Processing
You have the right to object to our processing of your data based on legitimate interests. If you feel that our processing of your data is unjust or violates your privacy rights, you can submit an objection. We will carefully review your objection and respond to you within a reasonable time frame. If we determine that your objection is valid, we will stop the processing of your data in the disputed manner or provide you with a compelling reason for why we believe the processing should continue.
V. Information Sharing and Disclosure
We are committed to protecting your privacy and do not sell your personal data to third parties. However, there are certain situations where we may share your information.
(I) Sharing with Third Parties
We share data with trusted service providers who help us operate our business more effectively. For example, payment processors are used to handle your in - game purchases securely. They receive only the necessary payment - related information to complete the transaction. Customer support providers may access your account details and communication history to assist you with any issues you may have. Analytics firms help us analyze data to improve our services, but they are contractually obligated to protect your privacy and use the data only for the purposes specified in our agreements.
(II) Third - Party Advertising
We may share non - personal data with advertising partners. This data is aggregated and anonymized so that it cannot be used to identify you directly. For example, we might share information about the types of games played by different user segments, but without including any personal identifiers. This helps our advertising partners deliver more relevant ads to our users, while still protecting your privacy.
(III) Business Transfers
In the event of a merger, acquisition, or sale of all or a part of our business, your data may be transferred as part of that transaction. However, we will ensure that the new entity adheres to strict privacy standards. Before any transfer, we will notify you of the change and provide you with information about your rights. You will have the option to object to the transfer of your data in certain circumstances.
VI. Children's Privacy Protection
Our services are not intended for children under 13 years old. We take the protection of children's privacy very seriously and do not knowingly collect personal information from children under this age. If we discover that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information.
VII. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience, analyze usage, and personalize content. Cookies are small text files that are stored on your device when you visit our website or use our games. They help us remember your preferences, such as your language settings and in - game options. We also use tracking technologies to understand how you interact with our services, which pages you visit, and how long you stay on them. You can manage your cookie preferences through your browser settings. Most browsers allow you to block, delete, or manage cookies. However, please note that if you disable cookies, some features of our services may not function properly.
VIII. Changes to the Privacy Policy
We may update this policy periodically to reflect changes in our business practices, technology, or legal requirements. When we make significant changes, we will notify you through in - game notifications, email, or by posting a notice on our website. We encourage you to review this policy regularly to stay informed about how we are protecting your data.
IX. Contact Us
If you have any questions, concerns, or feedback regarding this privacy policy or our data practices, please feel free to contact us.
Address: 3 Phillip Street Royal Group Building #10 - 04 Singapore 048693
Our dedicated support team is committed to addressing your privacy - related concerns promptly and ensuring that you have a secure and enjoyable gaming experience.